Customer support
Please don’t hesitate to contact us if you have any questions for us. You can ask us anything, so please share your thoughts with us. Please use the contact form on the right to email us or email us at We strive to respond to you within 2 working days.

If you are interested in becoming a reseller of our filaments, please go here for more information.
1 Products
1.1 Do you plan to offer more colours/materials?
We are continuously looking to add new colours/materials.  If there’s a colour, or effects like glow-in-the-dark, or material that you would like us to add to our webshop, we would like to hear about it. Please contact us via the form on the right.
1.2 Do you offer bulk discounts?
Yes, we do offer bulk discounts to companies, educational institutions, retailers/wholesalers and other kind of organisations using large quantities of ABS/PLA plastic filament. Please contact us via and let us know your enquiry. We do have a volume-based  business-to-business discounting pricing scheme available. Please input some information about your organization (incl. your registered tax and business number), the volume of filament you are generally using or planning to use, and perhaps something about the projects you are working on.
1.3 How can I stay updated on your product offering?

There are 2 common ways to stay up-to-date with respect to our latest materials/colours. You can check our website regularly for new filaments/colours, or you can sign up for our newsletter on the bottom of this page. Every now and then we will send out a newsletter with announcements about new products, services colours, colour-effects, events and interesting news about desktop 3D printing. We will only send a newsletter when we have something interesting to share with you. We hate spam as much as you do and therefore we will definitely not spam your mailbox! You can always unsubscribe from our newsletter. 

2 Shipping & Delivery
2.1 What shipping options are available on
Orders can be shipped worldwide by UPS parcel services. You can also choose for local pickup if you want to pick up your order at our warehouse in Nijmegen.
2.2 Which parcel service will handle my order?
All orders will be handled by UPS parcel services.
2.3 Do you offer international shipping?
Yes, we offer worldwide shipping through UPS parcel services.
2.4 What are your delivery times?
Under normal circumstances we will always strive to deliver your order to UPS parcel services within 1-2 working days. Please see our shipping times page for an overview with indicated delivery times per country by UPS. Once we have delivered your order to UPS you will receive an email with tracking information from the Track & Trace service from UPS.
2.5 How can I calculate my shipping costs?
Shipping costs are based on the weight and destination of your order. You can estimate the shipping costs for your order in the shopping cart. At the right side underneath the subtotal of your order, you can find a button with “Calculate Shipping Costs”. After filling in your country details your estimated shipping costs will be calculated. For your reference we also have added an overview the shipping tariffs applied by UPS per weight and destination on our shipping page. These tariffs are used for the calculations of the estimated shipping costs in the shopping cart. 
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